Support Specialist – Autonomous Vehicle Operations
📍 Austin, TX | 💲$20–$24/hour | Full-Time Rolling Contract | In-Person
Launch Your Career in the Future of Transportation
Are you passionate about technology, problem-solving, and working with cutting-edge innovation? Join a team that's helping shape the future of autonomous vehicles!
We're looking for Support Specialists to help keep a next-generation autonomous vehicle fleet running safely and efficiently. If you enjoy technical troubleshooting, working with Linux/Unix systems, collaborating with engineers, and being part of fast-paced operations, this is an exciting opportunity to gain hands-on experience in one of the fastest-growing industries in tech.
Every day, you'll play a critical role in supporting real-time vehicle operations, solving technical challenges, and helping autonomous vehicles stay on the road.
Why You'll Love This Role
✅ Work with cutting-edge autonomous vehicle technology
✅ Gain hands-on experience supporting advanced robotics and vehicle systems
✅ Collaborate directly with engineers, operators, and safety teams
✅ Develop valuable Linux/Unix troubleshooting skills
✅ Fast-paced environment where every day brings new challenges
✅ Excellent opportunity for candidates looking to grow their technical support or operations career
What You'll Do
As a Support Specialist, you'll serve as the first line of technical support for an active fleet of autonomous vehicles.
Your responsibilities include:
- Respond to real-time technical issues reported by vehicle operators and safety drivers
- Investigate, document, and triage software and vehicle-related issues
- Use Linux/Unix command-line tools to review logs and troubleshoot system behavior
- Escalate technical issues to engineering teams with clear documentation
- Support daily vehicle dispatch and return operations
- Perform vehicle startup and shutdown procedures
- Monitor charging status and verify successful log uploads
- Complete basic vehicle readiness checks, including cable connections and onboard system verification
- Move vehicles throughout the garage and operational facility as needed
- Assist in documenting procedures and improving operational workflows
- Collaborate with operations, engineering, and fleet teams to ensure maximum fleet uptime
What We're Looking For
We're looking for someone who enjoys solving problems, thrives in fast-moving environments, and isn't afraid to roll up their sleeves.
Required Qualifications
- 1+ year of experience in Technical Support, Operations Support, IT Support, Help Desk, or a related role
- Comfortable working daily in a Linux/Unix command-line environment
- Familiarity with commands such as:
cdlscprmscpcatvimuptimejournalctl
- Experience using Slack for team communication
- Experience with Jira, YouTrack, or similar ticketing systems
- Strong troubleshooting and documentation skills
- Excellent written and verbal communication
- Ability to multitask while maintaining attention to detail
- Valid driver's license with at least 3 years of driving experience
- Comfortable moving vehicles within a garage environment
- Ability to lift up to 50 pounds and work around vehicles throughout the day
Bonus Points If You Have
- Fleet operations experience
- Remote technical support experience
- Autonomous vehicle experience
- Robotics or hardware support experience
- Vehicle diagnostics or automotive systems knowledge
- Experience supporting production or mission-critical environments
Schedule
This is a full-time, onsite position working one of the following 5-day schedules:
First Shift
🕓 Monday–Friday | 4:00 AM – 12:00 PM
Additional shifts may become available based on business needs.
Compensation
$20.00–$24.00 per hour
Full-Time Contract Position
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