Field Operations Manager
We are looking to find a Field Operations Manager to ensure operational excellence, customer satisfaction, and an unbelievable customer experience.
The ideal candidate is a socially perceptive, environmentally conscious individual who is aligned with promoting transportation equity and the reduction of carbon emissions. This candidate is a team-focused individual that takes ownership of their work and pride in there teams success.
$62,000.00 - $65,000.00 per year
Monday - Friday Off Weekends
MUST call for phone screen to be considered Chris at 281-817-4329
Our client has partnered with over a 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Manager on Via’s Transit-as-a-Service (TaaS) Operations team, you’ll be responsible for managing operations using our innovative technology platform in Arlington, Texas. You’ll manage daily operations while driving continuous improvement and growth of our services.
As Field Operations Manager, you will:
- Ensure operational excellence and unbelievable customer experience.
- Oversee operations in person as the business needs may dictate e.g. early mornings or evenings at times.
- Manage driver supply.
- Prioritize operational issues
- Respond to driver feedback and live customer issues.
- Diligently work collaboratively with a broad interdisciplinary team
- Analyze and interpret metrics/KPIs
- Perform day-to-day operations of a micro transit business
Requirements
- Experience in project management, creating and refining operational processes, and customer service
- A driven executor with a track record of end-to-end ownership of a book of business and a history of hitting KPIs and revenue goals
- A team-focused individual that takes initiative and ownership of their work and new projects, having pride in their team's success
- An outgoing and sociable leader skilled at communicating professionally with partners, customers, and driver partners from a broad range of backgrounds
- Willing to wear multiple hats and contribute to projects of all types
- Must be comfortable with ambiguity and evolving/adapting as conditions change
- Based in the Roanoke area and can easily commute to operation
Bonus Qualifications:
- Bachelor's degree
- Experience managing the following:
- Multiple sites with multiple stakeholders
- Managing a team (including scheduling)
- Fluent in English and any additional languages