Customer Support Specialist – Rider Operations (On-Site, Las Vegas NV)

Las Vegas, NV
Contracted to Full Time
HireA
Mid Level

Customer Support – Rider Operations (On-Site, Las Vegas NV)
$25.00 per hour | Full-Time | 6-Month Contract | On-Site

Company: Zoox via HireArt
Location: Las Vegas, NV (on-site, in-office role)
Pay: $25.00 per hour
Schedule: Full time (30+ hours/week)
Contract Length: 6 months 

About the Role

HireArt is helping an autonomous ride-hailing company Zoox hire Customer Support – Rider Operations team members to provide live, real-time assistance to riders using its self-driving robo-taxi service. You’ll act as the human partner to the robot AI, ensuring an excellent customer experience before, during, and after each ride.

This is a fast-paced, customer-facing support position where empathy, quick thinking, and clear communication are key. You’ll be trained on cutting-edge technology and tools that support autonomous vehicle operations while helping shape the future of urban mobility.

Key Responsibilities

  • Provide live rider support before, during, and after missions via multiple channels (chat, phone, and internal messaging systems).

  • Act as the real-time human point of contact for riders, delivering accurate ride information and immediate assistance when needed.

  • Troubleshoot and escalate rider issues to the appropriate internal teams for resolution.

  • Collaborate closely with cross-functional teams, including safety, fleet, and engineering, to maintain smooth operations.

  • Perform data entry and testing tasks to support continuous improvement of tools and processes.

  • Use internal tools to monitor, document, and resolve customer interactions efficiently.

  • Maintain a safety-focused, inclusive, and professional work environment at all times.

Available Shifts

Candidates should be flexible with scheduling. Current openings include:

  • Fri–Tue, 9:30 AM – 6:00 PM

  • Sun–Thu, 9:30 AM – 6:00 PM

  • Wed–Sun, 5:30 PM – 2:00 AM

  • Tue–Sat, 5:30 PM – 2:00 AM

Training Schedule:

  • Day 1 (Orientation): Tuesday, 9:30 AM – 6:00 PM

  • Training Week: Monday–Friday, 10:00 AM – 6:30 PM

Ideal Candidate

  • 2+ years of experience in customer service, call center, retail, or another customer-facing role.

  • Strong verbal and written communication skills.

  • Able to remain calm and professional in high-pressure or emergency situations (e.g., ride disruptions, escalations).

  • Experience with de-escalation techniques or emergency response training (such as 911 dispatch or crisis support) is highly valued.

  • Excellent computer literacy, data entry, and problem-solving skills.

  • Team-oriented mindset; comfortable collaborating with diverse departments.

  • Flexible and proactive — able to adapt to new tools, systems, and priorities quickly.

  • Positive attitude with a growth mindset and eagerness to learn.

Why You’ll Love This Opportunity

  • Work with cutting-edge autonomous vehicle technology.

  • Be part of a mission-driven, forward-thinking team.

  • Gain hands-on experience in real-time support, testing, and data analysis.

  • Consistent full-time schedule with competitive hourly pay.

Requirements

  • Must be authorized to work in the U.S.

  • Must be available to work on-site in Las Vegas, NV.

  • Must be willing to work one of the specified shifts.

  • 18 years of age or older.

Apply now and check your mailbox for the next steps!
 


 
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