PM Technical Support Operations

Austin, TX

Contracted

Experienced

Do you have experience in autonomous vehicle operator, technical support, dispatch, or operations, strong decision-making skills, and high attention to detail. Or have a basic understanding of autonomous vehicle systems or a strong willingness to learn.
call me NOW for phone screen to be considered Chris at 281-817-4329

$24.00 - 28.00 Per Hour based on experience and shifts

Available shifts:
PM - 2:30PM-11:00PM $24-$28/hr

We are looking for experience Safety drivers for our on-demand, autonomous ride-hailing company, to be at the forefront of turning the company's vision into reality.

In this role, you'll always ensure safety, maintain vehicle readiness, complete software and hardware tests, and represent our client's brand as an ambassador to the public. You'll also assist and interact with multiple teams across the company, from computer vision, infrastructure, and sound design to strategy, vehicle engineering, and ride operations.

We're looking for Technical rideshare drivers who are disciplined, team players. Working in this role will give you the opportunity to learn vehicle and personnel operations. You'll have a front-row seat to the operational complexities of realizing autonomous mobility and the chance to contribute to the future.

Day to Day Operations as a Safety Driver:

Provide continuous remote monitoring and real-time decision-making for autonomous vehicles under constant supervision.
Critical thinking to ensuring fleet safety and reliability during the transition to fully driverless operations — without an onboard safety engineer.
Actively monitor an assigned vehicle using the Remote Command (RC) interface and multiple camera feeds
Proactively intervene when necessary, using system tools
Log all interventions and key observations in real time (Notion/Google Sheets) Conduct post-trip
reviews and flag any anomalies Participate in Root Cause Analysis (RCA) sessions and contribute to the edge-case knowledge base
Track and report operational metrics Ensure a clean shift handoff by communicating key context to the incoming Shift Lead

Requirements

Experience in technical support, dispatch, or operations (e.g., IT, transportation)
Strong decision-making skills under pressure
High attention to detail and disciplined documentation practices
Basic understanding of autonomous vehicle systems or a strong willingness to learn Preferred:
Experience with geolocation tools or Remote Command (RC) interfaces Familiarity with perception and planning concepts in autonomous systems
Skills in log analysis or working with event data Working Conditions
On-site work from the Remote Operations Center Rotating shifts, including weekends Availability for both morning and evening shifts required (schedule flexibility encouraged)

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PM Technical Support Operations

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