AVO Troubleshooter (Phone Service)

Call Liza at 281-612-1870 for more info or apply direct now! They will fill Fast
We are looking for Phone service representatives to join our team in our Las Vegas office. In this role, you will oversee various initiatives and strive to achieve team goals. This position is tasked with operating in a collaborative, fast-paced environment with cross-functional organizations. We’re looking for proactive, positive and team-oriented individuals who are motivated.
NOTE THAT THIS JOB REQUIRES TYPE TEST (40WPM) AND A VIDEO ASSESSMENT)

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

As a Phone Service Operator you'll:
 

• Effectively monitor autonomous vehicle operations.
• Respond to and manage critical mission needs.
• Assist the fleet of vehicles by providing remote guidance in complex situations.
• Assist with testing and data collection.
• Work closely with SW, QA and UX to improve the Tele Ops Interface.
• Willingness to work flexible shift hours.

Requirements

• Excellent driving history and no criminal history
• 2+ years of experience working in operations or a fast-paced environment
• Experience working in a cross-functional team
• Excellent computer skills and problem solving ability
• Excellent written and verbal communication
• Positive attitude with a growth mindset

Bonus Qualifications:

• Experience with working in the autonomous vehicle industry
• Efficient with working on the Windows 10 OS
• Bachelor degree in STEM, Analytics, or related fields
• Basic knowledge of Windows, Linux, Software/QA testing
• Basic understanding of data analysis to help build out and analyze metrics
• Basic QA testing experience
• Experience playing video games

Benefits:

• Pre-tax commuter benefits
• Employer Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• Agency covers all costs for short and long term disability and life insurance
• 401k package

Available Shifts:
Multiple shifts/schedules available

Pay rate:
Training/Day: $25.00/hr
Weekend Day Shift/ Weekday Night: $26.25
Weekend Night Shift: $27.50

Training Schedule:
First day  9:30AM-6PM
Rest of training schedule: Mon-Fri, 8AM-4:30PM


**Training takes 5 weeks on average before they move to their hired shift**