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Technical Support Specialist – Autonomous Vehicles

HireA - Austin, TX - Full Time

Fleet Tech Support Specialist

Location: Austin, TX — On-site
Pay: $24–$25/hour
Schedule: Full-time, rotating shifts including weekends

  • 1st Shift: 6:00 AM – 2:00 PM
  • 2nd Shift: 2:30 PM – 11:00 PM

We are hiring a Fleet Tech Support Specialist to support autonomous vehicle operations from an on-site operations center in Austin, TX.

This is a computer-based operations role. You will not be driving the vehicles. Instead, you will monitor vehicles remotely through computer systems, review camera feeds and vehicle data, identify issues, and provide timely support to keep fleet operations safe and running smoothly.

What You’ll Do

  • Monitor assigned autonomous vehicles through computer-based fleet and remote-support systems
  • Review multiple camera feeds and system information to identify potential issues
  • Provide remote operational support when vehicles encounter situations requiring assistance
  • Monitor vehicle status and respond to alerts or operational events
  • Document interventions, observations, and incidents accurately in real time
  • Use tools such as Jira, YouTrack, Notion, Google Sheets, or similar systems
  • Review completed trips and identify unusual events or potential issues
  • Troubleshoot technical and operational problems and escalate when necessary
  • Participate in incident reviews and Root Cause Analysis (RCA)
  • Track operational metrics and maintain accurate records
  • Communicate important information during shift handoffs
  • Work closely with operations, engineering, and fleet teams
  • Follow established safety procedures and operating protocols

What We’re Looking For

  • 1+ year of experience in technical support, operations, dispatch, fleet operations, teleoperations, systems monitoring, or a similar environment
  • Strong computer and technical troubleshooting skills
  • Comfortable monitoring multiple screens, camera feeds, and system information
  • Strong attention to detail and ability to stay focused during repetitive monitoring tasks
  • Ability to make quick, well-reasoned decisions when situations change
  • Experience with Jira, YouTrack, ServiceNow, Zendesk, or similar ticketing/operations systems is a plus
  • Strong written and verbal communication skills
  • Good organizational and documentation skills
  • Basic understanding of traffic laws and right-of-way rules
  • Autonomous vehicle, robotics, automotive, EV, transportation, IT/networking, or gaming experience is a plus
  • Ability to work independently while communicating effectively with a team
  • Willingness to learn autonomous vehicle technology and new software systems

Why Join?

  • Work directly in the rapidly growing autonomous vehicle industry
  • Gain hands-on experience supporting advanced vehicle technology
  • Computer-based role — no vehicle driving required
  • Opportunity to work with operations and technical teams
  • Training provided on company-specific systems and procedures
  • Potential opportunity for long-term growth as autonomous operations expand

Requirements

  • Must be able to work on-site in Austin, TX
  • Must be available for rotating shifts, including weekends
  • Must be comfortable working at a computer for extended periods
  • Must pass applicable background and employment requirements
  • Clean driving record preferred/required for the role

Work Location: Austin, TX
Pay: $24–$25/hour
Schedule: 6:00 AM–2:00 PM or 2:30 PM–11:00 PM, including rotating weekends

Apply: Technical Support Specialist – Autonomous Vehicles
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Have you held a valid drivers license for at least 3 years?*
Can you describe your experience managing vehicle dispatch, performing startup/shutdown procedures, or handling fleet readiness tasks?*
This role requires rapid response to on-road support and incidents—can you share a situation where you had to act quickly to resolve a technical or safety-related issue?*
How proficient are you with computer systems and software tools? Can you provide examples of how you’ve used them to support daily operations or reporting?*
Does the $24-$25 hour pay range work for you?*
Which of the below shifts are you available for?*
Please attach your TX Driving Licence*
Have you ever had any criminal records?*
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Email or Phone? What time?*
Tell me about your experience in technical support, dispatch, or operations. What were your core responsibilities?*
Describe a time when you had to make a quick decision with limited information. What was the outcome?
How do you ensure your documentation is complete and accurate, especially during a high-volume or high-pressure situation?*
Are you familiar with tools like Notion, Google Sheets, or other logging/reporting systems? How have you used them in past roles?*
Are you familiar with autonomous vehicle software? If not, why are you interested in learning?*
Are you available to work weekends?*
Are you commutable to Location: 8605 Cross Park Dr, Austin, TX, 78754?*