TRUCKING PEOPLE

Gamers for Remote vehicle operations

HireA - Austin, TX - Contracted

Remote Assistance Operator – Autonomous Vehicles
Location: Austin, TX (On-Site)
Pay: $24.00 – $28.00 per hour
Schedule: Rotating shifts, including weekends (1st shift: 6:00am – 2:00pm | 2nd shift: 2:30pm – 11:00pm)
Type: Full-time, 6-month contract with potential extension

About the Role
As Remote Assistance Operator,  you’ll play a critical role in supporting the safe operation of autonomous vehicles. In this position, you will continuously monitor vehicle systems, make real-time decisions when intervention is needed, and ensure that every trip runs safely and smoothly.

This is a hands-on, in-person role based at our Remote Operations Center in Austin, TX, and requires strong decision-making skills, attention to detail, and the ability to thrive in a fast-paced environment.

What You’ll Do

  • Monitor assigned autonomous vehicles in real time using multiple camera feeds and the Remote Command (RC) interface

  • Intervene proactively when necessary to ensure safety and compliance

  • Document all interventions and observations using tools such as Notion and Google Sheets

  • Conduct post-trip reviews and flag operational anomalies

  • Participate in Root Cause Analysis (RCA) sessions and contribute to our knowledge base

  • Track and report operational metrics

  • Provide clear, concise handoffs to incoming shift leads

What We’re Looking For
Required:

  • Experience in technical support, dispatch, or operations (IT, transportation, logistics, etc.)

  • Strong decision-making skills under pressure

  • High attention to detail with disciplined documentation practices

  • Basic understanding of autonomous vehicle systems, or a strong willingness to learn

Preferred:

  • Experience with geolocation tools or Remote Command (RC) interfaces

  • Familiarity with autonomous system perception and planning concepts

  • Skills in log analysis or working with event data

Work Environment & Schedule

  • On-site at Austin Office

  • Rotating shifts, including weekends

  • Flexibility to work both morning and evening shifts is required

Benefits

  • Pre-tax commuter benefits

  • Subsidised healthcare through HireArt

  • Flexible Spending Account for healthcare costs

  • Company-paid short- and long-term disability and life insurance

Apply: Gamers for Remote vehicle operations
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Are you able to work on-site at the Austin, TX office?*
Tell me about your experience in technical support, dispatch, or operations. What were your core responsibilities?*
Describe a time when you had to make a quick decision with limited information. What was the outcome?*
How do you ensure your documentation is complete and accurate, especially during a high-volume or high-pressure situation?*
Are you familiar with tools like Notion, Google Sheets, or other logging/reporting systems? How have you used them in past roles?*
Are you familiar with autonomous vehicle software? If not, why are you interested in learning?*
Are you available to work weekends?*
Are you available to work both AM and PM shifts (6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm)?*
Does the $24-$28/hour pay range work for you?*