Unix & Fleet Support

Austin, TX
Full Time
SWHireA
Mid Level
Location: Austin, TX 78744 (Onsite)
Pay: $20.00-$24.00 per hour
Job Type: Full-Time | Contract

Help Keep the Future of Transportation Moving

Do you enjoy solving technical problems, working with technology, and being part of a fast-paced operations team?

We're looking for a Unix Support Specialist to support the daily operations of an autonomous vehicle fleet. This role combines technical troubleshooting, real-time support, and hands-on operational work to help keep cutting-edge autonomous vehicles running safely and efficiently.

If you're comfortable working with Unix/Linux command line, troubleshooting technical issues, and collaborating with operations and engineering teams, we'd love to meet you.

What You'll Do
  • Serve as the first point of contact for technical issues from vehicle operators and safety drivers.
  • Troubleshoot, document, and escalate technical issues to engineering teams.
  • Use Unix/Linux command-line tools to review logs and assist with diagnostics.
  • Monitor fleet readiness, charging status, and operational health.
  • Perform vehicle startup and shutdown procedures.
  • Support vehicle dispatch and return operations.
  • Conduct basic hardware checks including cable connections and onboard equipment.
  • Move vehicles around the facility when needed.
  • Maintain accurate documentation in ticketing systems.
  • Collaborate with engineering and operations teams to resolve issues quickly.
What We're Looking For
Required
  • At least 1 year of technical support, IT support, help desk, operations support, or related experience
  • Comfortable using Unix/Linux command line on a daily basis
  • Experience with commands such as:
    • cd
    • ls
    • cp
    • rm
    • cat
    • vim
    • scp
    • uptime
    • journalctl
  • Experience using Slack
Experience with ticketing systems such as:
  • Jira
  • YouTrack
  • ServiceNow
  • Zendesk
  • Similar platforms
  • Excellent written and verbal communication
  • Strong documentation skills
  • High attention to detail
  • Ability to multitask in a fast-paced environment
  • Valid U.S. driver's license held for at least 3 years
  • Ability to lift up to 50 lbs
  • Comfortable working around vehicles and technology
Preferred Experience
We're especially interested in candidates with backgrounds such as:
  • Technical Support Specialist
  • IT Support Specialist
  • Help Desk Technician
  • Desktop Support Technician
  • Field Support Technician
  • Systems Support Technician
  • Operations Support Specialist
  • Network Operations Center (NOC) Technician
  • Data Center Technician
  • Fleet Operations Specialist
  • Fleet Coordinator
  • Technical Operations Associate
  • AV Operations Technician
  • Vehicle Operations Associate
  • QA Technician
  • Computer Science Graduate
  • Information Systems Graduate
  • Military Technical Experience
Why You'll Love This Opportunity
  • Work with cutting-edge autonomous vehicle technology
  • Gain experience supporting advanced robotics and vehicle systems
  • Blend of IT support and hands-on operational work
  • Collaborative engineering environment
  • Stable full-time schedule
  • Opportunity to build experience in one of the fastest-growing technology sectors
  • Schedule

Full-Time
Available shifts include:
  • First Shift: 4:00 AM – 12:00 PM
  • Second Shift: 11:00 AM – 7:00 PM
  • Third Shift: 6:00 PM – 1:00 AM
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