Remote Assistance Operator – Autonomous Vehicle Operations(On-site)

Austin, TX

Contracted

HireA

Mid Level

Remote Assistance Operator – Autonomous Vehicle Operations
Location: Austin, TX (On-Site)
Pay: $24.00 – $28.00 per hour
Schedule: Rotating shifts, including weekends

1st Shift: 6:00 AM – 2:00 PM
2nd Shift: 2:30 PM – 11:00 PM
Type: Full-Time | 6-Month Contract (Potential Extension)

About the Role
Join the future of mobility as a Remote Assistance Operator supporting autonomous vehicle operations in Austin, TX. You’ll monitor live vehicle activity from the Remote Operations Center, provide real-time support, and help ensure safe and efficient trips for self-driving vehicles.

This is an on-site, hands-on role ideal for detail-oriented professionals who excel under pressure and have a passion for emerging transportation technology.

Key Responsibilities

Monitor multiple autonomous vehicles in real time using camera feeds and the Remote Command (RC) interface.
Proactively intervene to ensure safety and regulatory compliance when required.
Document all interventions, observations, and incidents using Notion and Google Sheets.
Conduct post-trip analyses and flag operational anomalies.
Participate in Root Cause Analysis (RCA) sessions to improve safety and performance.
Track and report operational metrics and insights to team leads.
Deliver clear handoffs and communication across shifts.

Requirements

Experience in technical support, operations, dispatch, logistics, or IT.
Strong decision-making skills in high-pressure situations.
Excellent attention to detail with strong documentation discipline.
Basic understanding of autonomous vehicle systems or strong interest in learning them.

Preferred Qualifications

Experience with geolocation tools or Remote Command interfaces.
Familiarity with autonomous perception and planning systems.
Experience analyzing logs or working with event data.

Work Environment & Schedule

On-site role at our Austin Remote Operations Center.
Rotating schedule with required flexibility for morning and evening shifts, including weekends.

Benefits

Subsidized healthcare through HireArt.
Pre-tax commuter benefits.
Flexible Spending Account (FSA) for healthcare costs.
Company-paid short-term and long-term disability and life insurance.

How to Apply
Submit your application and complete the pre-screen questionnaire to begin the process. Be part of the team ensuring the safety and success of autonomous vehicle technology in Austin.

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Are you able to work on-site at the Austin, TX office?*

Tell me about your experience in technical support, dispatch, or operations. What were your core responsibilities?*

Describe a time when you had to make a quick decision with limited information. What was the outcome?*

How do you ensure your documentation is complete and accurate, especially during a high-volume or high-pressure situation?*

Are you familiar with tools like Notion, Google Sheets, or other logging/reporting systems? How have you used them in past roles?*

Are you familiar with autonomous vehicle software? If not, why are you interested in learning?*

Are you available to work weekends?*

Are you available to work both AM and PM shifts (6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm)?*

Does the $24-$28/hour pay range work for you?*

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Remote Assistance Operator – Autonomous Vehicle Operations(On-site)

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