Vehicle Teleoperator – Robotics(On-site)

Austin, TX

Contracted

HireA

Mid Level

Remote Assistance Operator – Autonomous Vehicles
Location: Austin, TX (On-Site)
Pay: $24.00 – $28.00 per hour
Schedule: Rotating shifts, including weekends (1st shift: 6:00am – 2:00pm | 2nd shift: 2:30pm – 11:00pm)
Type: Full-time, 6-month contract with potential extension

About the Role
As Remote Assistance Operator, you’ll play a critical role in supporting the safe operation of autonomous vehicles. In this position, you will continuously monitor vehicle systems, make real-time decisions when intervention is needed, and ensure that every trip runs safely and smoothly.

This is a hands-on, in-person role based at our Remote Operations Center in Austin, TX, and requires strong decision-making skills, attention to detail, and the ability to thrive in a fast-paced environment.

What You’ll Do

Monitor assigned autonomous vehicles in real time using multiple camera feeds and the Remote Command (RC) interface
Intervene proactively when necessary to ensure safety and compliance
Document all interventions and observations using tools such as Notion and Google Sheets
Conduct post-trip reviews and flag operational anomalies
Participate in Root Cause Analysis (RCA) sessions and contribute to our knowledge base
Track and report operational metrics
Provide clear, concise handoffs to incoming shift leads

What We’re Looking For
Required:

Experience in technical support, dispatch, or operations (IT, transportation, logistics, etc.)
Strong decision-making skills under pressure
High attention to detail with disciplined documentation practices
Basic understanding of autonomous vehicle systems, or a strong willingness to learn

Preferred:

Experience with geolocation tools or Remote Command (RC) interfaces
Familiarity with autonomous system perception and planning concepts
Skills in log analysis or working with event data

Work Environment & Schedule

On-site at Austin Office
Rotating shifts, including weekends
Flexibility to work both morning and evening shifts is required

Benefits

Pre-tax commuter benefits
Subsidised healthcare through HireArt
Flexible Spending Account for healthcare costs
Company-paid short- and long-term disability and life insurance

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Are you able to work on-site at the Austin, TX office?*

Tell me about your experience in technical support, dispatch, or operations. What were your core responsibilities?*

Describe a time when you had to make a quick decision with limited information. What was the outcome?*

How do you ensure your documentation is complete and accurate, especially during a high-volume or high-pressure situation?*

Are you familiar with tools like Notion, Google Sheets, or other logging/reporting systems? How have you used them in past roles?*

Are you familiar with autonomous vehicle software? If not, why are you interested in learning?*

Are you available to work weekends?*

Are you available to work both AM and PM shifts (6:00am - 2:00pm; 2nd shift 2:30pm - 11:00pm)?*

Does the $24-$28/hour pay range work for you?*

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Vehicle Teleoperator – Robotics(On-site)

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