Experienced Customer Service Associate

Call Liza with any questions regarding this role, note that we will be using and submitted pre-recorded video recordings. Call Liza at 281-612-1870
We are looking for an experienced customer service representative to join our team in our Las Vegas office. This person will drive customer satisfaction by fielding inquiries, addressing pain points and maintaining extensive product knowledge.

The ideal candidate has a customer-first mindset and aims to deliver high-quality service in every customer interaction.

Expected Pay: $25.00 an hour
Available Shifts:
*Candidates should have flexibility with shift preference. 
Fri - Tue: 9:30AM - 6:00PM
Sun - Thu: 9:30AM - 6:00PM
Wed - Sun: 5:30PM - 2:00AM
Tues - Sat: 5:30PM - 2:00AM

Responsibilities:

• Provide live rider support before, during and after their ride experience through a variety of support channels.
• Collaborate with cross-functional teams to provide live assistance to Riders and escalate issues to be further investigated.
• Become a knowledge expert on tools related to Rider Operations and utilize these tools to resolve customer interactions.
• Assist with testing and data collection.
• Uphold a safety-centric, inclusive, and open-communication culture.

Requirements

• 2+ years of experience in customer service, retail, or another customer-facing role, involving both phone and written (e.g. email/chat) support
• Committed to providing a white-glove customer experience
• Proven ability to successfully de-escalate customer issues and problem-solve in real-time
• Exceptional communication skills, including the ability to clearly and concisely communicate in speech and writing, as well as listen to and interpret customer needs
• Experience working in a cross-functional team with the ability to adapt and drive progress against goals in ambiguous, changing environments
• Positive attitude, proactive/growth mindset and resourcefulness
• Willingness to work flexible shift hours

• Experience in high-stress situations, including knowledge of de-escalation techniques
• Proficiency in various customer support and collaboration tools
• Basic QA testing experience

• Pre-tax commuter benefits 
• Employer (Agency) Subsidized healthcare benefits
• Flexible Spending Account for healthcare-related costs
• The agency covers all costs for short- and long-term disability and life insurance
• 401k package